Refund policy

Your statutory right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods, without giving a reason. To exercise this right, you must inform us of your decision to cancel within that 14-day period — by email to ⚠️ NEEDS DAN [contact email] or using the returns process linked from your order confirmation. You then have a further 14 days to return the goods to us once you've told us you're cancelling.

Our returns policy

We accept returns within 14 days of delivery. To qualify:

• The item must be unworn, unwashed and in its original condition.
• All tags must still be attached.
• Footwear must be tried on indoors only, on a soft surface, with the original box

returned undamaged as part of the product.

• Items must be returned in their original packaging where provided.

Items that show signs of wear, altered tags, or damaged original packaging may be refused or refunded at a reduced value, in line with your statutory obligation to take reasonable care of goods while they're in your possession.

How to return an item

Start a return from your order confirmation email or by contacting ⚠️ NEEDS DAN [contact email] with your order number. We'll send a prepaid UK return label. Once we receive and inspect the item, we refund the original payment method within 14 days — sooner where possible.

Refunds

Original delivery charges are refunded in full only if the entire order is returned and the return is a statutory cancellation under the Regulations above. Where a partial order is returned, or the return falls outside the statutory cancellation window but within our 14-day returns policy, delivery charges are non-refundable.

Faulty or misdescribed items

If an item arrives faulty, damaged, or not as described, this policy does not affect your additional statutory rights under the Consumer Rights Act 2015. Contact ⚠️ NEEDS DAN [contact email] and we will arrange a free return, replacement or refund.