Returns and refunds

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order for any reason, without giving a reason, up to 14 days after the day you receive it. You then have a further 14 days to send the items back.

How to return something

1. Email orders@supaclon3s.co.uk with your order reference (it starts SC-) and what you are sending back.
2. We reply the same day with the return address and instructions.
3. Send the items back unworn, in the condition you received them, with their original packaging and any tags still attached.

Please don't send anything back before you have heard from us — a parcel with no reference is hard to match to an order.

Refunds

We refund within 14 days of receiving the items back, by bank transfer to the account you paid from. That includes the standard delivery charge you paid on the way out. You pay the cost of returning the items, unless they arrived faulty, damaged or not as described, in which case we cover it.

Faulty or wrong items

If an item is faulty, damaged in transit, or not what you ordered, email us with a photo within 30 days and we will replace it or refund it in full including all postage. This is on top of your rights under the Consumer Rights Act 2015, which nothing in this policy affects.

Worn or altered items

We can reduce a refund if items come back worn beyond the handling you would give them in a shop — soles scuffed from outdoor wear, tags removed, packaging destroyed. We will always tell you before we do, with photographs.